Returns and Refunds Policy

1st-inkcartridge.com offer a 100% satisfaction guarantee on all products purchased. This means that if you are not satisfied with any product you purchase from us you may return it to us up to 30 days after receipt of your order, provided they are unused, unopened and kept in the original packaging. Please note that postal or courier charges are not refundable (Unless the product is found to be defective). If you are returning goods, you have to make your own arrangements for shipping the goods to our premises and at your own cost. On successful receipt of the returned goods we will refund the full amount (excluding any postal or courier charges) within 30 days. If we are collecting goods on your behalf then we will deduct the cost of collection from your refund. For your complete satisfaction, we offer a full refund on any unwanted orders placed on our website (excluding any postal or courier charges).We will refund the full amount you paid (excluding any postal or courier charges) within 30 days of receipt of the order. Defective items may be returned for a full refund INCLUDING the cost of any postal or courier charges. Simply return any item to the returns address detailed below. Please remember to include a copy of your invoice. Alternatively please enclose your name, address (including postcode), e-mail address or daytime telephone number. In the case of a defective product, please provide a brief description of the fault.